General Questions

What services does Bali Airport VIP offer?

We offer a comprehensive range of airport services including: Fast Track Immigration (priority queue processing), VIP Lounge Access (comfortable waiting with food, drinks, and Wi-Fi), Meet & Greet (personal assistant from aircraft to exit), Private Airport Transfers (door-to-door transport in premium vehicles), Visa Assistance (VOA and immigration support), and Full VIP Handling (complete end-to-end service). All services are available for both arrivals and departures.

How far in advance should I book?

We recommend booking at least 48 hours in advance to guarantee availability, especially during peak seasons (July-August and December-January). However, we accept bookings up to 6 hours before your flight for standard services. Last-minute availability depends on current demand. For large groups, holiday periods, or the Platinum Package, booking 1-2 weeks ahead is recommended.

What happens if my flight is delayed?

We monitor all incoming flights in real-time using flight tracking systems. If your flight is delayed, our team automatically adjusts your service timing — no action needed from your end. There is no additional charge for flight delays. Your greeter will be at the gate when you actually arrive, regardless of the delay duration.

Do you operate 24/7?

Yes, Bali Airport VIP operates around the clock, 365 days a year. We service all flights regardless of arrival or departure time, including red-eye flights, early morning departures, and late-night arrivals. Overnight flights may have slightly different lounge availability, but fast track, meet & greet, and transfer services are always available.

Which terminal do you operate in?

We operate in both the International Terminal and Domestic Terminal at Ngurah Rai Airport (DPS). Most of our clients use the International Terminal, but all services are equally available for domestic arrivals and departures. Our greeters know both terminals intimately and will meet you at the correct location based on your flight details.

Booking and Payment

How do I book Bali Airport VIP services?

There are several ways to book: through our website’s contact form, via WhatsApp (instant response during business hours), by email, or by phone. We accept bookings in English, Indonesian, Mandarin, Japanese, and Korean. After booking, you’ll receive a confirmation email with your service details, greeter information, and emergency contact number.

What payment methods do you accept?

We accept bank transfers (BCA, BNI, Mandiri), credit cards (Visa, Mastercard, AMEX), PayPal, and cash payment on arrival (IDR or USD). For corporate clients, we offer invoicing with NET-30 terms. Credit card payments are processed through a secure payment gateway. All prices are inclusive of taxes and service charges — no hidden fees.

What is the cancellation policy?

Free cancellation up to 24 hours before your flight. Cancellations between 12-24 hours incur a 50% charge. Cancellations under 12 hours or no-shows are charged in full. Date changes (rescheduling) are free up to 12 hours before your original service time. We understand travel plans change and aim to be as flexible as possible.

Are there group discounts available?

Yes! Groups of 5+ travelers receive a 10% discount. Groups of 10+ receive 15% off. Groups of 20+ receive custom pricing with a dedicated group coordinator. See our Group VIP Service page for details. Corporate accounts with regular bookings also qualify for negotiated rates.

Service Details

What does the Fast Track service include exactly?

The Fast Track service includes a personal greeter who meets you after disembarking your aircraft and escorts you through a dedicated priority immigration channel. Instead of waiting 45-90 minutes in the main queue, you’re processed in under 10 minutes. The service also includes assistance with your customs declaration and guidance to the baggage claim area.

What amenities are in the VIP Lounge?

Our VIP Lounge offers comfortable seating with charging stations, complimentary food and beverages (including hot meals, snacks, and premium drinks), high-speed Wi-Fi, shower facilities, prayer room access, and a quiet working area. The lounge provides a peaceful environment to rest after a long flight or before departing. Standard access is 60 minutes, extendable for an additional fee.

What vehicles are available for transfers?

Our vehicle fleet includes: Toyota Avanza (economy, 4 passengers), Toyota Innova (standard, 6 passengers), Toyota HiAce (group, 12 passengers), Toyota Alphard (luxury, 4 passengers), and Mercedes V-Class (premium luxury, 6 passengers). All vehicles are air-conditioned, non-smoking, and equipped with bottled water, cold towels, and Wi-Fi. Child seats are available on request at no extra charge.

Can you help with Visa on Arrival?

Yes, our Visa Assistance service helps you navigate the VOA process smoothly. Our staff guide you to the correct payment counter, assist with form completion, and ensure your documentation is in order before reaching immigration. For detailed information about VOA requirements by nationality, see our Visa on Arrival Guide.

Special Circumstances

Do you offer services for families with young children?

Absolutely. Our Family VIP Service is specifically designed for families. It includes child-friendly welcome packs, baby care room access, stroller assistance, child seats in transfer vehicles, and patient staff experienced in family travel. Children under 2 are free on all services, and kids 2-11 receive discounted rates.

Can you assist with connecting flights?

Yes, we offer transit assistance for travelers connecting between international and domestic flights at Ngurah Rai. Our staff escort you between terminals, assist with re-check-in if needed, and ensure you reach your connecting gate on time. This service is particularly valuable for tight connections where navigating the airport independently could risk missing your onward flight.

Do you handle VIP/celebrity arrivals?

Yes, our Celebrity VIP Service provides maximum discretion and privacy. This includes private immigration processing rooms, security escort, back-of-house terminal routing to avoid public areas, tinted luxury vehicles, and advance coordination with your security team. We have experience handling high-profile arrivals for celebrities, diplomats, and public figures.

What about travelers with disabilities or mobility issues?

We provide full accessibility assistance including wheelchair service, elevator access (bypassing escalators and stairs), priority processing at all checkpoints, accessible vehicle options, and patient staff trained in disability awareness. Please inform us of specific requirements during booking so we can prepare appropriate arrangements.

Destination-Specific Questions

Which areas of Bali do your transfers cover?

We cover all areas of Bali including: Kuta, Seminyak, Canggu, Ubud, Nusa Dua, Sanur, Uluwatu, Jimbaran, Lovina, and Nusa Penida (via Sanur Harbor). See our pricing page for rates by destination zone.

Can you arrange transfers to other islands?

Yes, we coordinate multi-modal transfers to Nusa Penida and Nusa Lembongan (via fast boat from Sanur). We handle the complete logistics: airport pickup, drive to Sanur Harbor, and fast boat ticket coordination. For Lombok and the Gili Islands, we can arrange domestic flight connections or fast boat services from Padang Bai.

Last updated: March 2026 | Bali Airport VIP — Part of Juara Holding Group